Frequently Asked Questions

Your guide to shopping with Orient Electric

What is the standard delivery timeline for my order?

Most orders are processed within 24 hours and delivered within 3-5 business days, depending on your location and the size of the appliance.

How can I track the status of my shipment?

Once your order is dispatched, you will receive a tracking link via email and SMS to monitor your package in real-time.

What is your return policy for home appliances?

We offer a 10-day return policy for unused products in their original packaging if they are found to be defective or damaged upon arrival.

Do your products come with a manufacturer warranty?

Yes, all Orient Electric products come with a standard manufacturer warranty ranging from 1 to 5 years, depending on the specific product category.

Which payment methods do you accept?

We accept all major credit and debit cards, UPI, net banking, and offer Cash on Delivery (COD) services in select pin codes.

How do I book an installation service for my purchase?

You can schedule an installation by calling our customer care helpline or by filling out the 'Request Service' form on our website after your product is delivered.