Returns & Exchanges

At Orient Electric, we stand behind the quality of our home appliances and lighting solutions. If you are not completely satisfied with your purchase, you can return your item within 30 days of delivery for a full refund or exchange.

1

Initiate Request

Log into your account and navigate to 'My Orders' to select the item you wish to return and submit a formal request.

2

Prepare Package

Ensure the product is in its original packaging with all manuals, accessories, and warranty cards included to qualify for a return.

3

Schedule Pickup

Once approved, our logistics partner will contact you within 48 hours to collect the item from your registered delivery address.

4

Quality Inspection

Upon arrival at our warehouse, our technicians will inspect the unit for any damages before processing your refund or replacement.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing